Dining out in COVID era: Delhi scores highest in terms of restaurant reservation volumes, reveals survey


As restaurants started reopening after months of lockdown, there has been a sharp increase in restaurant reservations and transactions. A recent survey reveals that Delhi scores highest in terms of restaurant reservation volumes followed by Bengaluru and Kolkata. In Delhi, 86% of reservations were made for two. Hyderabad saw families visiting restaurants with 65% of people reserving a table for four. 58% of the business in August was generated from casual dining restaurants followed by cafes and Quick Service Restaurants (QSR). Millennials were the flag-bearers of this growth with over 78% of diners between the age group of 18 and 35 years.

The recent data also revealed that users are now considering restaurants with premium hygiene standards and safety tags. Over 80% of the payments are done using digital modes instead of cash/card, owing to safety and hygiene measures.

Ankit Mehrotra, co-founder & CEO, Dineout, which carried out the survey, says, “Leading restaurants across the country are beginning to open doors, going past delivery and takeout. Our findings have also reinforced the fact that modern-day consumers have endorsed the growing adoption of contactless technology among our restaurant partners. This will definitely move the needle for the future of restaurant transactions.”

Rahul Khanna, Director, Azure hospitality Pvt Ltd, says, “F&B industry is struggling to find too much to cheer for in these tough times, and it’s heartening to see that loyal customers are coming back with a smile. Happy to see normalcy return again and with the help of technology, our restaurant industry is definitely going to be stronger and safer together, 6 ft apart.”

Anjan Chatterjee, Founder, Chairman and MD, Speciality Restaurants Pvt Ltd, adds, “Our restaurants have tried to ensure that they are safe for diners.We have implemented measures like distanced seating arrangements, demarcated waiting spots in queues and controlled diner inflow among others. With the help of technology and certified hygiene measures, we are looking forward to making dining experiences safe and memorable again.”

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